{"id":1559,"date":"2025-05-13T10:17:44","date_gmt":"2025-05-13T10:17:44","guid":{"rendered":"https:\/\/onaplate.ae\/?page_id=1559"},"modified":"2025-05-13T10:19:05","modified_gmt":"2025-05-13T10:19:05","slug":"refunds-and-returns-policy","status":"publish","type":"page","link":"https:\/\/onaplate.ae\/ar\/refunds-and-returns-policy\/","title":{"rendered":"Refunds and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1559\" class=\"elementor elementor-1559\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9177c42 e-flex e-con-boxed e-con e-parent\" data-id=\"9177c42\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1bcdbd color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"c1bcdbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"1628\" data-end=\"1764\">At <strong data-start=\"1631\" data-end=\"1645\">On a Plate<\/strong>, customer satisfaction is our priority. If you&#8217;re not fully satisfied with your order, please review our policy below:<\/p><h3 class=\"\" data-start=\"1766\" data-end=\"1791\">1. Refund Eligibility<\/h3><ul data-start=\"1792\" data-end=\"2004\"><li class=\"\" data-start=\"1792\" data-end=\"1861\"><p class=\"\" data-start=\"1794\" data-end=\"1861\">Refunds are only considered for incorrect or unsatisfactory orders.<\/p><\/li><li class=\"\" data-start=\"1862\" data-end=\"1940\"><p class=\"\" data-start=\"1864\" data-end=\"1940\">To be eligible, you must contact us within 24 hours of receiving your order.<\/p><\/li><li class=\"\" data-start=\"1941\" data-end=\"2004\"><p class=\"\" data-start=\"1943\" data-end=\"2004\">We may request photographs or evidence to support your claim.<\/p><\/li><\/ul><h3 class=\"\" data-start=\"2006\" data-end=\"2027\">2. Refund Process<\/h3><ul data-start=\"2028\" data-end=\"2194\"><li class=\"\" data-start=\"2028\" data-end=\"2125\"><p class=\"\" data-start=\"2030\" data-end=\"2125\">If approved, refunds will be processed to the original payment method within 5\u20137 business days.<\/p><\/li><li class=\"\" data-start=\"2126\" data-end=\"2194\"><p class=\"\" data-start=\"2128\" data-end=\"2194\">Refunds are not guaranteed and are subject to management\u2019s review.<\/p><\/li><\/ul><h3 class=\"\" data-start=\"2196\" data-end=\"2228\">3. Non-Refundable Situations<\/h3><ul data-start=\"2229\" data-end=\"2415\"><li class=\"\" data-start=\"2229\" data-end=\"2287\"><p class=\"\" data-start=\"2231\" data-end=\"2287\">Change of mind after the order is prepared or delivered.<\/p><\/li><li class=\"\" data-start=\"2288\" data-end=\"2378\"><p class=\"\" data-start=\"2290\" data-end=\"2378\">Dissatisfaction due to personal taste preferences (unless due to a mistake on our part).<\/p><\/li><li class=\"\" data-start=\"2379\" data-end=\"2415\"><p class=\"\" data-start=\"2381\" data-end=\"2415\">Items that are partially consumed.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>At On a Plate, customer satisfaction is our priority. If you&#8217;re not fully satisfied with your order, please review our<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1559","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/onaplate.ae\/ar\/wp-json\/wp\/v2\/pages\/1559","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onaplate.ae\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onaplate.ae\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onaplate.ae\/ar\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/onaplate.ae\/ar\/wp-json\/wp\/v2\/comments?post=1559"}],"version-history":[{"count":4,"href":"https:\/\/onaplate.ae\/ar\/wp-json\/wp\/v2\/pages\/1559\/revisions"}],"predecessor-version":[{"id":1563,"href":"https:\/\/onaplate.ae\/ar\/wp-json\/wp\/v2\/pages\/1559\/revisions\/1563"}],"wp:attachment":[{"href":"https:\/\/onaplate.ae\/ar\/wp-json\/wp\/v2\/media?parent=1559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}